Manual removal of an HCX Service Mesh and Compute Profile

Products

• VMware HCX

Issue/Introduction

• Attempting to delete a Service Mesh from the HCX manager UI using the Service Mesh force delete option may fail.
• Error reported from the failed Service Mesh removal task:
  • Service Mesh deletion failed Operation timedout in state PROCESS_REMOTE_COMPUTE_PROFILE

Environment

HCX 4.3 and later

Cause

The Service Mesh entry may not be deleted even when the force delete option is used. This may be the result of failed configuration workflows, such as manually deleting the HCX manager and appliances from the remote site instead of following the documented HCX removal procedures. You should perform proper analysis and troubleshooting to identify the cause.

Resolution

IMPORTANT: Manual removal of a Service Mesh or Compute Profile should be considered only as a last resort. The following steps should be performed before attempting to manually remove the entry.

Service Mesh:

• From the HCX Manager UI, ensure that no Disaster Recovery operations or Migrations are running for the Service Mesh.
• Refresh the connection state.
  • Navigate to the HCX Site Pairing interface.
  • Select the existing Site Pairing and execute an update/edit operation to refresh the connection state.
  • Once the Site Pairing is refreshed and validates as Connected, re-attempt the Service Mesh deletion.
• Remove all Network Extensions for the Service Mesh.
• Follow the documented HCX Service Mesh removal procedure, which involves initiating the Service Mesh removal from the Connector site. This, in turn, will remove the Service Mesh and associated HCX appliances from both the Connector and Cloud sites. The process requires that HCX is fully functional, including site pairings and communication between source and destination site appliances.
• If the remote site HCX appliances associated with the Service Mesh and/or HCX Manager have already been permanently removed for some reason, then use the Service Mesh force delete option. This option will remove the HCX appliances associated with the Service Mesh and the Service Mesh itself even if the remote site cannot be reached.
• If the Service Mesh force delete is failing, attempt to restart (stop then start) application services via the HCX Manager Appliance Management UI (https://hcx-manager-ip-or-fqdn:9443) after logging in as admin.

Compute Profile:

• Ensure that the Compute Profile is not in use by any Service Mesh.
• Delete the Compute Profile from the HCX Manager UI.

If the above steps do not resolve your issue, please proceed with gathering the below details and create a support request with Broadcom.

• Provide the HCX version for each connected site.
• Attempt to recall steps performed to remove the Service Mesh and Compute Profile and what errors were thrown.
• Provide a time-stamp and error for the latest attempt to remove the Service Mesh and Compute Profile.
• Provide this Article ID# 314195.

Additional Information