Unable to deploy OVF using content libraries due to an error message: unable to process template
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Article ID: 314184
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Updated On:
Products
VMware vCenter Server
Issue/Introduction
Symptoms:
- Unable to deploy OVF template using content libraries, when choosing the compute resource an error appears "unable to process template":
- From the sps logs in the vCenter /var/log/vmware/vmware-sps/sps.log you see similar lines as below:
2023-11-20T13:59:24.691+02:00 [pool-4-thread-4] ERROR opId=lor09z63-1520372-auto-wl4l-h5:70250671-39-10-19 com.vmware.pbm.profile.impl.ProfileManagerImpl - Exception in query profile:
java.lang.NullPointerException: null
..
2023-11-20T19:05:26.070+02:00 [pool-36-thread-9] INFO opId=10dc25e8:be4c com.vmware.vim.sms.StorageManagerImpl - Timer stopped: queryStorageContainer, Time taken: 16 ms.
2023-11-20T19:05:27.317+02:00 [pool-27-thread-3] ERROR opId=sps-Main-742190-179 com.vmware.vim.sms.provider.vasa.alarm.AlarmDispatcher - Error: org.apache.axis2.AxisFault: self signed certificate occured as provider: https://ESXi_FQDN:9080/version.xml is offline
2023-11-20T19:05:30.512+02:00 [pool-27-thread-3] INFO opId=sps-Main-742190-179 com.vmware.vim.storage.common.util.OperationIdUtil - OperationID present in invoker thread, adding suffix and re-using it - sps-Main-742190-179-499930-468.
Environment
VMware vCenter Server 8.0.x
VMware vCenter Server 7.0.x
Cause
The
localos identity provider is missing in the vCenter.
Note: To check the identity providers:
- From the vSphere UI:
- Navigate to Menu >> Administration >> Single Sign On >> Configuration >> Identity Sources.
- From the CLI:
- Run the following command:
- # sso-config.sh -get_identity_sources
- From the logs:
- Navigate to commands/sso-config.txt
Resolution
Recreate the
localos identity source on the vCenter Server:
- Click Administration >> Single Sign On >> Configuration >> Identity Provider >> Identity Sources >> ADD
- Then select Local operating system of SSO server in the Identity Source Type dropdown menu and enter the Name as "localos" and click ADD.
- Attempt deploying an OVF using Content Libraries.
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