Unable to deploy OVF using content libraries due to an error message: unable to process template

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• Unable to deploy OVF template using content libraries, when choosing the compute resource an error appears "unable to process template":

• From the sps logs in the vCenter /var/log/vmware/vmware-sps/sps.log you see similar lines as below:

[YYYY-MM-DDTHH:MM:SS] [pool-4-thread-4] ERROR opId=lor09z63-1520372-auto-wl4l-h5:70250671-39-10-19 com.vmware.pbm.profile.impl.ProfileManagerImpl - Exception in query profile:
java.lang.NullPointerException: null
..
[YYYY-MM-DDTHH:MM:SS] [pool-36-thread-9] INFO  opId=10dc25e8:be4c com.vmware.vim.sms.StorageManagerImpl - Timer stopped: queryStorageContainer, Time taken: 16 ms.
[YYYY-MM-DDTHH:MM:SS] [pool-27-thread-3] ERROR opId=sps-Main-742190-179 com.vmware.vim.sms.provider.vasa.alarm.AlarmDispatcher - Error: org.apache.axis2.AxisFault: self signed certificate occured as provider: https://ESXi_FQDN:9080/version.xml is offline
[YYYY-MM-DDTHH:MM:SS] [pool-27-thread-3] INFO  opId=sps-Main-742190-179 com.vmware.vim.storage.common.util.OperationIdUtil - OperationID present in invoker thread, adding suffix and re-using it - sps-Main-742190-179-499930-468.

​​​​

Environment

VMware vCenter Server 8.0.x
VMware vCenter Server 7.0.x

Cause

The localos identity provider is missing in the vCenter.

Note: To check the identity providers:

• From the vSphere UI:
  • Navigate to Menu >> Administration >> Single Sign On >> Configuration >> Identity Sources.
• From the CLI:
  • Run the following command:
    • # sso-config.sh -get_identity_sources
• From the logs:
  • Navigate to commands/sso-config.txt

Resolution

Recreate the localos identity source on the vCenter Server:

1. Click Administration >> Single Sign On >> Configuration >> Identity Provider >> Identity Sources >> ADD
2. Then select Local operating system of SSO server in the Identity Source Type dropdown menu and enter the Name as "localos" and click ADD.
3. Attempt deploying an OVF using Content Libraries.

​