[VMC on AWS] SDDC Deletion Failed due to failure to release some leaked EIPs
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Article ID: 314133
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Updated On:
Products
VMware Cloud on AWS
Issue/Introduction
Detail the fix to the issue
Symptoms: Customer is attempting to delete a VMC on AWS SDDC. Customer receives error mentioning "Failed to release some leaked EIPs in SDDC <SDDC ID>". The SDDC deletion fails.
Cause
This is caused by the SDDC internal service being unable to release some associated EIPs which exist within the VMC Shadow Account. They are likely associated with Reverse Pointer (rPTR) records.
Resolution
Create a Support Request with VMC GS (Creating and managing Broadcom support cases) with the request to release all Allocated EIPs from the SDDC to allow a successful deletion of the SDDC.
Additional Information
Impact/Risks: Customer will be unable to delete the SDDC until the issue is resolved