[VMC on AWS] SDDC Deletion Failed due to failure to release some leaked EIPs

Products

• VMware Cloud on AWS

Issue/Introduction

Detail the fix to the issue

Symptoms:
Customer is attempting to delete a VMC on AWS SDDC.
Customer receives error mentioning "Failed to release some leaked EIPs in SDDC <SDDC ID>".
The SDDC deletion fails.

Cause

This is caused by the SDDC internal service being unable to release some associated EIPs which exist within the VMC Shadow Account. They are likely associated with Reverse Pointer (rPTR) records.

Resolution

Create a Support Request with VMC GS (Creating and managing Broadcom support cases) with the request to release all Allocated EIPs from the SDDC to allow a successful deletion of the SDDC. 

 

Additional Information

Impact/Risks:
Customer will be unable to delete the SDDC until the issue is resolved