[VMC on AWS]Unable to connect vCenter Cloud Gateway to cloud vCenter

Products

• VMware Cloud on AWS

Issue/Introduction

To help customers successfully link their SDDC to vCGA.

Symptoms:

Encountering an issue while trying to link a vCenter Cloud Gateway appliance to the VMWare cloud

"This organization is not supported for selected service' and we are unable to proceed" 

Cause

This error is observed when the customer directly downloads the Product ISO from Customer Portal.

The Image name for SDDC vCGA and vSphere+ is exactly the same and the customer unknowingly downloads the ISO for vSphere+ environments.

Resolution

The correct way to download vCGA for VMC environment is as follows:-

 

1.) Log in to vmc.vmware.com.

2.) Select the desired SDDC.

3.) Navigate to the Tools section on the left.

 

 

4.) Download vCGA from the tools section. This should land you on the correct product link.

 

 

5.) Download the vCGA ISO from the page you landed on.

 

If the issue still persists after following the above steps, kindly proceed to follow the below-mentioned steps:

To enable HLM and start the configuration,

• Login to the VAMI page of the cloud gateway appliance ( i.e. IP_of_cloud_gateway_appliance:5480) using the root credentials.
• Click on the enable hybrid management card that appears on the summary page and then complete the HLM setup.

Workaround:

N/A

Additional Information

N/A

Impact/Risks:

The user would not be able to link a vCenter Cloud Gateway appliance to the VMWare cloud.