Error : "Placeholder VM not found" in Site Recovery Manager
Article ID: 314100
Updated On:
Products
VMware Cloud on AWS
VMware Site Recovery Manager 8.x
VMware Live Recovery
Issue/Introduction
- Placeholder VMs used by Site Recovery Manager (SRM) are shown as inaccessible objects at the destination site (recovery site).
- Protected VMs have a Protection Status of "
Placeholder VM not found" within the Site Recovery Plugin at the protected site. - Placeholder VM removed from vCenter inventory may also result in this issue.
Environment
- VMC on AWS
- VMware Site Recovery Manager 8.x
- VMware Live Site Recovery 9.x
Cause
Some of the causes of this issue are:
- Stale placeholder VMs or inaccessible datastores.
- Removed placeholder VM from Recovery vCenter inventory.
Resolution
To resolve this issue, the placeholder VMs need to be restored.
Step 1:
- Navigate to the destination site (recovery site) vCenter.
- Locate the inaccessible VMs and remove them from the inventory.
Step 2:
- At the source site (protected site), navigate to the Site Recovery Plugin UI.
- Select the Site pairing and then navigate to Protection Groups.
- Select the relevant protection group from the left pane.
- Within the right pane, select the VM that shows a Protection Status of '
Placeholder VM not found' - At the top of the VM list, select 'RESTORE ALL PLACEHOLDER VMS'
- Confirm that the placeholder VMs are no longer inaccessible after the operation completes.
Note: There is no impact to workloads when implementing the above steps.
Additional Information
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