Virtual Machine console crashes at randomly on Cloud Director 10.2.x and10.3.x versions

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:

• Virtual Machine console crashes at randomly on Cloud Director 10.2.x and10.3.x versions.
• Restarting the cell allows the console to work for a short period of time.

Environment

VMware Cloud Director 10.x

Resolution

This is a known issue affecting VMware Cloud Director 10.2.x and 10.3.x versions.
The issue is resolved in VMware Cloud Director 10.4 available at VMware Downloads.

If you cannot upgrade to Cloud Director 10.4, please use the workaround specified in the Workaround section.

Workaround:

1. Open an SSH session to each cell.
2. Set the workaround: /opt/vmware/vcloud-director/bin/cell-management-tool manage-config -n consoleproxy.cores.max -v "0"
3. List the new default: /opt/vmware/vcloud-director/bin/cell-management-tool manage-config -n consoleproxy.cores.max -l
4. Restart the cell one at a time to implement the changes: systemctl restart vmware-vcd

Please note if you are only running one cell, this will involve downtime.