Unable to mount/unmout ISO with error "Connection control operation failed for disk 'sata0:0'"

Products

• VMware vSphere ESXi
• VMware Cloud on AWS

Issue/Introduction

This article helps troubleshoot  the Error :"Connection control operation failed for disk 'sata0:0'." while mounting an ISO to virtual machine.

Symptoms:

When attempting to mount or unmount ISO image in CD Drive of a virtual machine, you Experience the below error:

Connection control operation failed for disk 'sata0:0'

Environment

VMware vSphere ESXi 6.0
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.7

Resolution

To resolve this issue, follow the below steps:

1. Power off the virtual machine.
2. Select the VM and click on edit settings.
3. Change the CD drive to Client Device.
4. Expand CD drive options and change the Device Mode to Passthrough CD-ROM

5. Click OK.