VMware virtual machine with Guest OS macOS Big-Sur 11.0 on vSphere ESXi 6.7 U3 or 7.0.x unable to check for updates

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:
Virtual machine with macOS Big-Sur unable to check for updates.

Environment

VMware vSphere ESXi 6.7
VMware vSphere ESXi 7.0.x

Cause

Virtual machine virtual hardware doesn't passthrough correct ESXi configuration to the Guest OS (macOS).

Resolution

This is a known issue and currently there is no resolution.

Workaround:
To work around this issue, please follow the below steps:

1. Power off the VM.
2. Connect to the ESXi Host where the virtual machine is running through SSH. For more information, see Connecting to an ESX host using an SSH client (1019852)
3. Run the below command to know on which datastore the virtual machine.

# vim-cmd vmsvc/getallvms | grep -i "VM_Name"

4. Browse to the VM directory using the below command

# cd /vmfs/volumes/datastore_name/vm_name/

5. Backup the original .vmx file using the below command

# cp VM_Name.vmx VM_Name.vmx.bac
Example:# cp macOS_BigSur.vmx macOS_BigSur.vmx.bac

6. Edit the .vmx file using vi to add the  "smbios.reflectHost=true"  value.

Example: # vi macOS_BigSur.vmx

• Hit  i to allow modifications on the file.
• Once completed - hit "Esc" to exit this mode.
• Then hit  :wq! to save the changes

            

7. Power ON the VM from the vCenter UI or the ESXi Host Client
8. Software updates will work now.

Additional Information

Editing configuration files in VMware ESXi and ESX (1017022)
Editing files on an ESXi host using vi (1020302)