[VMC on AWS] Could not prepare cloud file system to reliably run live VMs

Products

• VMware Live Recovery
• VMware Cloud on AWS

Issue/Introduction

To inform and provide a resolution for the customer.

Symptoms:
When attempting to perform a VCDR failover test, the following warning can be seen in the Events step 1.1 preparing cloud storage resources to run VMs - "Could not prepare cloud file system <Cloud File System name> to reliably run VMs."

Cause

This can be caused

• If any connectivity is not in place for the connector
• If the Cloud File System is not mounted on all of the hosts
• Any HA related issues

Resolution

• Verify if there are any vSphere HA related alerts on any of the hosts. 
• Perform network connectivity tests to all VCDR entities using DRaas Connector Connectivity check CLi
  
  Once all of the requirements and connectivity test have been verified, please create a Support Request with VMC Global Support to remediate the issue.

Additional Information

Impact/Risks:
This will prevent the VCDR failover test to run successfully.