VLCR Connector in a hung state or inaccessible

Products

• VMware Cloud on AWS
• VMware Cloud on Dell EMC

Issue/Introduction

The VLCR UI shows the status red and has lost connectivity to the recovery SDDC in VMC from On-premise protected site.

The VLCR connector VM may show as Inaccessible in the UI. 

Environment

VMware Live Cyber Recovery 7.25.x and older

Cause

Due to known bug it is possible that the connector VM will become inaccessible and upon reboot or restart it may lose the OVF properties which is required for it to boot. 

Resolution

This issue is fixed in VLCR version 7.26.x and above where in, the dependency of OVF properties have been removed. 

Workaround if upgrade is not an option : 

If the VM does not power on and shows OVF issue, please deploy a new connector. Refer Deploy a Cyber Recovery connector

Additional Information