[VMC on AWS] SDR appliance does not have access to the target datastore during HCX OSAM migration

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

To identify and provide a resolution for the customer.

Symptoms:
You may see an error message "Unable to migrate VM as the SDR appliance does not have access to the target datastore" when attempting to perform a HCX OSAM migration to a cluster.

Cause

This is caused if the environment contains multi-clusters in VMC. If HCX was originally deployed with a single cluster and another cluster was added, a separate Compute Profile will need to be created where the cluster networks (management/vMotion) can be independent.

Resolution

Create a separate Compute Profile for the additional cluster.

Workaround:
A workaround would be to use Cluster 1 for the destination and then performing a vMotion back to the other Cluster after the OSAM has been completed.

Additional Information

Getting Started with VMware HCX

Impact/Risks:
This is expected behavior as having a separate Compute Profile per cluster will allow to have dedicated IX/OSAM appliances via a separate Service Mesh