[VCDR] VCDR Connector enter debug shell after a power outage

Products

• VMware Live Recovery

Issue/Introduction

To help understand the cause and resolve the state

Symptoms:

• VCDR Connectors may become unreachable after a power outage.
• Pinging the VCDR Connector fails.
• Rebooting the connector fails at the connector initialization state.
• Virtual Machine console of the connector appliance shows below

Cause

This is caused due to OVF properties not being retained as the applaince will be abruptly shut down after a power outage.

Resolution

Currently, there is no way to recover the appliance from debug mode. Only viable option is to re-deploy the appliance and configure it to point to same Orchestrator FQDN/IP.

The Orchestrator FQDN or IP and credentials are displayed when Clicked on Deploy button in the VCDR UI.

Additional Information

Impact/Risks:

Connector is unusable and will affect recovery or snapshot schedules