Alert "Connectors unreachable" in VLCR UI
Article ID: 313708
Updated On:
Products
VMware Live Recovery
Issue/Introduction
The Connectors might show as unreachable under Protected Sites in the VLCR UI with the following error message
"Connector in protected site is unreachable. Check network connectivity between the connector and the cloud file system." is seen.
Environment
VMware Live Cyber Recovery
Cause
This can be caused by
- Network requirements not being met. Refer System and Network requirements
- Recent upgrade activities done in VLCR
- Time sync is off/time server is not configured on the Connector VM
Resolution
To resolve this issue, try below steps
- Reboot the unreachable Connectors
- Ensure the time is synced on the Connector VMs
- Run drc network test to verify connectivity. refer Cyber Recovery Connector connectivity check tool
- Confirm that port 443 is opened in customer's AWS Security Groups along with other required ports for VLCR
Additional Information
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