Unable to Restore Guest Files in VLCR
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Unable to Restore Guest Files in VLCR

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Article ID: 313706

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

  • The restore guest files for a VM snapshot using VLCR fails with error "An unexpected error has occurred. If this situation persists, contact support".
  • This error is seen for every VM and every VM snapshot (especially for larger VMDKs).

 


Environment

VMware Live Cyber Recovery 7.26.x and earlier

Cause

This is caused by a limit on the cache space, as vLCR will cache VMDKs on demand. In the case for large VMDK files, it will take a considerable amount of time. The UI has a predefined timeout of 60 seconds, which is not sufficient enough for larger VMs. 

This issue is seen in VLCR versions 7.26.x or earlier.

Resolution

  • This issue is fixed in VLCR version 7.27.x

Workaround:

Run the initial restore guest files workflow, wait for ~5 minutes after it fails, and then attempt again.

Additional Information