[VMConAWS] VMRC Console not working after SDDC upgrade

Products

• VMware Cloud on AWS

Issue/Introduction

To identify the cause and fix the VMRC issue so that the users can use VMRC for opening VM remote consoles.

Symptoms:

Unable to launch VMware Remote Console (VMRC) from the vCenter
Error: "unable to connect to the mks a specified parameter was not correct: tickettype"

Cause

The error is due to an outdated VMRC version installed.

Post upgrade from vSphere 7(ESXi/VCenter) to version 8.0 or later the VMRC console throws error.

• In the VMRC logs, located at %TEMP%\vmware-%USERNAME%\ for Windows OS and /tmp/vmware-$use/ for Linux OS, you see entries similar to

2023-08-31T14:33:14.966+02:00| vmrc| I125: Log for VMware Remote Console pid=47624 version=10.0.4 build=build-11818843 option=Release

2023-08-31T14:33:14.987+02:00| vmrc| I125: VMware Remote Console

2023-08-31T14:33:28.894+02:00| vmrc| I125: cui::VMTicketingVIM::AcquireTicket

2023-08-31T14:33:28.894+02:00| vmrc| I125: cui::VMTicketingVIM::AcquireTicket - AUTO_QUEUING - can acquire ticket now, acquiring

2023-08-31T14:33:28.894+02:00| vmrc| I125: cui::VMTicketingVIM::DoAcquireTicket

2023-08-31T14:33:28.894+02:00| vmrc| I125: cui::VMTicketingVIM::DoAcquireTicket - issuing ticket acquisition request

2023-08-31T14:33:28.901+02:00| vmrc| I125: cui::VMBindingUnityMgr::OnGuestCanRunUnityChanged: The guest is a supported version of Windows, checking Tools status. Version status: 4, running status: 0

2023-08-31T14:33:28.901+02:00| vmrc| I125: cui::VMBindingUnityMgr::OnGuestCanRunUnityChanged: Tools status is OUTDATED

2023-08-31T14:33:28.920+02:00| vmrc| W115: cui::MKS::OnAcquireAbort (7A72020): A specified parameter was not correct: ticketType

2023-08-31T14:33:28.920+02:00| vmrc| I125: cui::MKS::OnSetAttachError (7A72020): -1

2023-08-31T14:33:28.921+02:00| vmrc| I125: DlgUI: Unable to connect to the MKS: A specified parameter was not correct: ticketType.

2023-08-31T14:33:28.961+02:00| vmrc| I125: VMMgr: Finished opening VM at /vm/#_4BA8720_vm-242818/ from vcenter.sddc-x-x-x-x.vmwarevmc.com:vm-242818

 

 

Resolution

To resolve the VMRC error, upgrade the VMRC plugin to latest. Refer KB2091284 for steps to install latest VMRC plugin.

Additional Information

Impact/Risks:

Affects the users productivity when trying to access VMRC consoles of multiples VMs.