[VMC ON AWS] Clouadmin user locked after changing permission role on it

Products

• VMware Cloud on AWS

Issue/Introduction

How to identify incorrect role permission and fix it

Symptoms:

Cloudadmin Role was changed by mistake, which locks the Cloudadmin account from login to vcenter server.

 

 

 

Cause

Change in cloudadmin role under global permission, which overrides the group-inherited global role 'CloudAdmin' it normally gets from being a member of the group "CloudAdminGroup"

Resolution

Please open a Support Request with VMware for assistance. 

Workaround:

N/A

Additional Information

Impact/Risks:

Cannot administrate SDDC