Connect vRealize Log Insight to Domain gets stuck on Configure vRealize Log Insight Agent on vRealize Automation 8.x if configuration already exists
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Connect vRealize Log Insight to Domain gets stuck on Configure vRealize Log Insight Agent on vRealize Automation 8.x if configuration already exists

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Article ID: 313536

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Updated On:

Products

VMware Cloud Foundation

Issue/Introduction

Symptoms:

In SDDC-Manager the task Configure vRealize Log Insight Agent on vRealize Automation 8.x gets stuck and never completes.


Environment

VMware Cloud Foundation 4.3.x
VMware Cloud Foundation 4.0.x
VMware Cloud Foundation 4.1
VMware Cloud Foundation 4.2.x
VMware Cloud Foundation 4.4.x

Cause

Combination of the disconnect workflow doesn't clean-up the vRealize Log Insight - vRealize Automation configuration properly and the task  Configure vRealize Log Insight Agent on vRealize Automation 8.x is not indempotent.

Resolution

Currently there is no resolution for the issue. This will be fixed in future releases.


Workaround:

To workaround the issue, please follow the below mentioned steps:

  1. ssh to SDDC-Manager vm and run the following command - systemctl restart domainmanager (this should get the task to failed state after the service restarts).

  2. ssh to one of the vRA vms (doesn't matter witch one) and run - vracli vrli unset (this will clean-up the previous configuration).

  3. Restart the "Connect vRealize Log Insight to Domain" task from sddc manager.