WCP depots may not be loaded

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

WCP solution set task fails with: "A general system error occurred: Image is not valid".

2022-10-10T18:25:35.669Z info vmware-vum-server[31725] [Originator@6876 sub=DraftsManager] [DraftsManager 1468] Draft validation results: {
-->     "errors": [
-->         {
-->             "id": "com.vmware.vcIntegrity.lifecycle.EsxImage.SolutionNotFound",
-->             "message": {
-->                 "args": [
-->                     "com.vmware.vsphere-wcp",
-->                     "8.0.0-59967719"
-->                 ],
-->                 "default_message": "Software Solution com.vmware.vsphere-wcp with version 8.0.0-59967719 cannot be found in depot.",
-->                 "id": "com.vmware.vcIntegrity.lifecycle.EsxImage.SolutionNotFound",
-->                 "localized": null,
-->                 "params": null
-->             },
-->             "originator": null,
-->             "resolution": null,
-->             "retriable": null,
-->             "time": "2022-10-10T18:25:30.243Z",
-->             "type": null
-->         }
-->     ],
-->     "info": [],
-->     "warnings": []
--> }

 

Environment

VMware vCenter Server 8.0
VMware vCenter Server 7.0.3
VMware vCenter Server 8.0.1

Cause

During vCenter upgrade, when vpxd service starts slower than VUM service, the VUM service will restarts itself. When it restarts, the running tasks are cancelled including the WCP offline bundle loading. As a result, the restarted VUM service doesn't have WCP depot loaded. The WCP solution set task will fail with the errors mentioned above. The issue is intermittent.

Resolution

Currently there is no resolution to the issue.

Workaround:

To workaround the issue, please restart VUM service.

In vCenter, run the command:
vmon-cli -r updatemgr