The “guestId” in Guest Info is empty (“”) when reporting for Windows 11
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The “guestId” in Guest Info is empty (“”) when reporting for Windows 11

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Article ID: 313437

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Symptoms:
When installing VMware tools 12.0.0 or later in a Windows 11 guest OS on ESXi 7.0.3, the “guestId” reports an empty string “” and “guestFullName” is reported as “Windows 11 Enterprise, 64-bit (Build 22000.194)” in VIM Guest Info.

Environment

VMware vSphere ESXi 7.0.x
VMware vSphere ESXi 6.7

Resolution

The issue will be fixed in future ESXi release.

Workaround:

To resolve “guestId” reported an empty string issue, please follow these steps:
 

  1. Login to the guest OS.

  2. Go to the folder “C:\ProgramData\VMware\VMware Tools\”, if “tools.conf” file not exist, copy one from this file “C:\ProgramData\VMware\VMware Tools\tools.conf.example”

  3. Open “tools.conf” file, add below configure item under “guestosinfo” part:

[guestosinfo]

short-name=windows9-64
 

  1. Save the change to “tools.conf” file, then restart “VMware Tools” service.

  2. Go to check “guestId” in Guest Info, it’s set to “windows9_64Guest”.



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