Fixing the KMS connectivity issues in "vCenter - Configure - Key Providers"

Products

• VMware vSphere ESXi

Issue/Introduction

This article provides information to fix the KMS server connectivity issues when stuck on " Select Storage" pane.

Symptoms:

When cloning a virtual machine or creating a new virtual machine, the "Select Storage" pane in the wizard gets stuck at "Validating" and fails with timeout.

Environment

VMware vSphere 6.7.x

Cause

In the "Select Storage" page, the UI is trying to get the default key provider and its health state. When the key provider has KMS with connectivity issues, the health check will timeout.

Resolution

To resolve the issue, please fix the KMS connectivity issues, trying the following steps:

1. Navigate to vCenter->Configure->Key Providers.
2. Click the problematic key provider. The list will be in "Retrieving" status for 2 minutes. If the user fails to establish a TCP connection with the KMS, then connection status will populate with "error". In this case, check the KMS first.