sosrest service on SDDC-Manager crashes with error JSONDecodeError

Products

• VMware Cloud Foundation

Issue/Introduction

• The sosrest service start/restart operation fails.
• The below mentioned error will be shown in /var/log/vmware/vcf/sddc-support/vcf-sos.log

  [YYYY-MM-DDTHH:MM:SS] ERROR [vcf_sos] [workflowhandler.py::handle_crash_recovery::331::MainThread] Traceback (most recent call last):
    File "framework/workflowhandler.py", line 290, in handle_crash_recovery
    File "framework/workflowhandler.py", line 133, in _make_temp_status_as_permanent
    File "/usr/lib/python3.7/json/__init__.py", line 296, in load
      parse_constant=parse_constant, object_pairs_hook=object_pairs_hook, **kw)
    File "/usr/lib/python3.7/json/__init__.py", line 348, in loads
      return _default_decoder.decode(s)
    File "/usr/lib/python3.7/json/decoder.py", line 337, in decode
      obj, end = self.raw_decode(s, idx=_w(s, 0).end())
    File "/usr/lib/python3.7/json/decoder.py", line 355, in raw_decode
      raise JSONDecodeError("Expecting value", s, err.value) from None
  json.decoder.JSONDecodeError: Expecting value: line 1 column 263042 (char 263041)

 

Cause

• The cause of this issue is /opt/vmware/vcf/sddc-support/.status-tmp.json is damaged.
• During the update to the file the sosrest service must have restarted/ stopped causing the file to be damaged.

Resolution

To resolve the issue, delete the file /opt/vmware/vcf/sddc-support/.status-tmp.json and start the sosrest service.

Please follow the steps mentioned below to delete the file:

1. Take snapshot of SDDC Manager VM

2. SSH into SDDC-Manager with vcf user and su to root

3. Delete the status-tmp.json file

   rm /opt/vmware/vcf/sddc-support/.status-tmp.json

4. Restart sosrest service

   systemctl start sosrest