How to configure timeout value for span customization deployment process in tools.conf

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:
In toolsDeployPkg.log, you see error message similar to:

Timed out waiting for process exit, killing...

Cause

The span of the customization deployment process can be different in various guest OS with different physical equipment parameters.
There is a default timeout value, which is 100 seconds, for the customization deployment process.
we can configure a larger timeout value in tools.conf to extend the timeout limit of the process.
Please notice that this timeout value is the up limit of time cost of the customization deployment process, the actual time cost of that will not be impacted by this value if it does not reach this up limit.

Resolution

To resolve this issue, you can configure timeout-process in the /etc/vmware-tools/tools.conf file as below:

[deployPkg]
process-timeout=123

Note:The timeout configuration range is  from 1 ~ 3600, and the unit of the value is second.We only configure this value when we need to use a different value from the default value 100 seconds. It's not necessary to configure it when we have no explicit need. This KB works in VMtools 11.0.0 and later versions.