SRM - Telemetry Service Cannot send telemetry data to 'https://vcsa.vmware.com'

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• After upgrading to SRM 8.8 or above the following error is seen in SRM UI - "sites.configure.telemetry.vcsa.name : sites.configure.telemetry.vcsa.notAccessible"

• The below is seen on the SRM appliance - "Telemetry Service: Cannot send telemetry data to 'https://vcsa.vmware.com'":

Environment

VMware vSphere Replication 8.x
VMware Site Recovery Manager 8.x

Cause

SRM 8.8 introduced a new code to check if 'https://vcsa.vmware.com' is reachable, if it is not it displays the error.

Resolution

To resolve this issue, ensure the SRM and vSphere Replication (VR) appliances can reach the telemetry endpoint.

1. Verify Connectivity: Run the following command from the SRM and VR appliance command lines to check access to the telemetry endpoint on port 443: curl -v telnet://vcsa.vmware.com:443
2. Configure Network Access: If the test fails, configure your firewall or proxy to allow outbound traffic to https://vcsa.vmware.com:443/ph/api/*.

 

Port # 443 must be opened between SRM & VR appliances to 'https://vcsa.vmware.com' for them to send telemetry data. 

If the system uses a firewall or a proxy to connect to the Internet, it is needed to specify a firewall or a proxy rule allowing outbound traffic through for https://vcsa.vmware.com:443/ph/api/*.

Network Ports for Site Recovery Manager

vSphere Replication appliance

https://vcsa.vmware.com

443

TCP

Customer Experience Improvement Program (CEIP) for vSphere Replication.

 

Services, Ports, and External Interfaces That the vSphere Replication Virtual Appliance Uses

443

TCP

Site Recovery Manager Appliance

https://vcsa.vmware.com

Customer Experience Improvement Program (CEIP) for Site Recovery Manager

 

CEIP participation requires connection from the vSphere Replication & Site Recovery Manager virtual appliance to https://vcsa.vmware.com:443. Please refer the documents below for more information. 

Configuring the Customer Experience Improvement Program for SRM & VR 

 

CIEP can be joined or left from the vCenter. SRM & VR just follow the recommendation in vCenter, they don't have a separate option or advanced settings from where CEIP can be disabled.

Leave the CEIP Program (Alternative): If your environment does not have external network access or you do not wish to participate in the program, you can disable the telemetry checks by opting out of the Customer Experience Improvement Program (CEIP) at the vCenter level. SRM and VR follow the vCenter setting:

• • Log in to the vSphere Client.
  • Navigate to Administration > Customer Experience Improvement Program.
  • Click Leave Program.

Additional Information

Impact/Risks:

• There is no impact to the functionality of SRM, this error can be safely ignored or telemetry connectivity must be enabled.