SRM - Telemetry Service Cannot send telemetry data to 'https://vcsa.vmware.com'

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

 

After upgrading to SRM 8.8 or above you see an error in SRM UI - sites.configure.telemetry.vcsa.name : sites.configure.telemetry.vcsa.notAccessible

 

Environment

VMware vSphere Replication 8.x
VMware Site Recovery Manager 8.x

Cause

SRM 8.8 introduced a new code to check if 'https://vcsa.vmware.com' is reachable and if not display an error.

Resolution

Telemetry is the process of gathering the performance data of any product and communicating it to a remote location (Telemetry receiving end-point 'https://vcsa.vmware.com') for monitoring and analysis.

Run a curl command from SRM & VR appliances to check if it can access 'https://vcsa.vmware.com' thru port # 443 

For example : curl -v telnet://vcsa.vmware.com:443

Port # 443 must be opened between SRM & VR appliances to 'https://vcsa.vmware.com' for them to send telemetry data. 

If the system uses a firewall or a proxy to connect to the Internet, you must specify a firewall or a proxy rule allowing outbound traffic through for https://vcsa.vmware.com:443/ph/api/*.

Network Ports for Site Recovery Manager

vSphere Replication appliance

https://vcsa.vmware.com

443

TCP

Customer Experience Improvement Program (CEIP) for vSphere Replication.

 

Services, Ports, and External Interfaces That the vSphere Replication Virtual Appliance Uses

443

TCP

Site Recovery Manager Appliance

https://vcsa.vmware.com

Customer Experience Improvement Program (CEIP) for Site Recovery Manager

 

CEIP participation requires connection from the vSphere Replication & Site Recovery Manager virtual appliance to https://vcsa.vmware.com:443. Please refer the documents below for more information. 

Configuring the Customer Experience Improvement Program for SRM 

Participate in the Customer Experience Improvement Program for VR 

You can choose to join or leave the CEIP thru vCenter. SRM & VR just follow the recommendation in vCenter, they don't have a separate option or advanced settings from where you can disable CEIP. 

Additional Information

Impact/Risks:

There is no impact to the functionality of SRM, you can safely ignore this error or enable telemetry connectivity.