Network Time Synchronization status is inactive (dead), Photon OS Appliance Time Sync Failure

Products

• VMware Live Recovery
• VMware vCenter Server

Issue/Introduction

Symptoms:

• Photon OS appliance shows "Network Time Synchronization" status is "inactive (dead)"
• The system time is off and reboots do not help to resolve the time sync issues

Environment

VMware vCenter Server Appliance 6.7.x

Resolution

• Network Time Synchronization can be checked by using the below command 

systemctl status systemd-timesyncd -l

• If the status shows as "Active: inactive (dead) then run the below commands

systemctl stop systemd-timesyncd -l
systemctl start systemd-timesyncd
systemctl status systemd-timesyncd -l
 

• Sync the time using below command

ntpdate <time server IP>
 

Note: If this is a consistent issue please open a support request with VMware.