Network Time Synchronization status is inactive (dead), Photon OS Appliance Time Sync Failure
search cancel

Network Time Synchronization status is inactive (dead), Photon OS Appliance Time Sync Failure

book

Article ID: 312771

calendar_today

Updated On:

Products

VMware Live Recovery VMware vCenter Server

Issue/Introduction

Symptoms:
  • Photon OS appliance shows "Network Time Synchronization" status is "inactive (dead)"
  • The system time is off and reboots do not help to resolve the time sync issues


Environment

VMware vCenter Server Appliance 6.7.x

Resolution

  • Network Time Synchronization can be checked by using the below command¬†
systemctl status systemd-timesyncd -l
  • If the status shows as "Active: inactive (dead) then run the below commands
systemctl stop systemd-timesyncd -l
systemctl start systemd-timesyncd
systemctl status systemd-timesyncd -l

 
  • Sync the time using below command
ntpdate <time server IP>
 
Note: If this is a consistent issue please open a support request with VMware.