Unable to reconfigure SRM Appliance after upgrade

Products

VMware Live Recovery VMware Site Recovery Manager 8.x

Issue/Introduction

Symptoms:

You are unable to reconfigure SRM Appliance after upgrade

ERROR Operation Failed Host 'esxi02.vmware.local' could not be contacted. Operation ID: 1bf65fa3-90b3-412a-886d-e2113d265d16 3/20/21, 2:01:29 PM +0000

/var/log/vmware/srm/drconfig.log:

2021-03-20 14:01:29,699 [srm-reactive-thread-15] WARN  com.vmware.dr.configservice.taskMonitor.ConfigureTaskHandler 1bf65fa3-90b3-412a-886d-e2113d265d16 getConfigureTaskProgress - Task finished with error!
(drConfig.fault.HostUnreachableFault)
{
   faultCause = null,
   faultMessage = null,
   address = esxi02.vmware.local
   port = 443,
   errorDescription = Fault cause: vmodl.fault.SystemError

}
        at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
        at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:62)
        at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)
        at java.lang.reflect.Constructor.newInstance(Constructor.java:423)
        at java.lang.Class.newInstance(Class.java:442)
        at com.vmware.vim.vmomi.core.types.impl.ComplexTypeImpl.newInstance(ComplexTypeImpl.java:174)
        at com.vmware.vim.vmomi.core.types.impl.DefaultDataObjectFactory.newDataObject(DefaultDataObjectFactory.java:25)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.ComplexStackContext.<init>(ComplexStackContext.java:30)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.StackContextFactory.newContext(StackContextFactory.java:113)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.FaultStackContext.getNestedContext(FaultStackContext.java:86)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.beginElement(UnmarshallerImpl.java:365)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.parse(UnmarshallerImpl.java:274)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.parse(UnmarshallerImpl.java:227)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl$UnmarshallContext.unmarshall(UnmarshallerImpl.java:210)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:80)
        at com.vmware.vim.vmomi.core.soap.impl.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:74)
        at com.vmware.vim.vmomi.client.common.impl.ReturnvalStackContext.setValue(ReturnvalStackContext.java:45)
        at com.vmware.vim.vmomi.client.common.impl.ResponseUnmarshaller.processNextElement(ResponseUnmarshaller.java:127)
        at com.vmware.vim.vmomi.client.common.impl.ResponseUnmarshaller.unmarshal(ResponseUnmarshaller.java:70)
        at com.vmware.vim.vmomi.client.common.impl.ResponseImpl.unmarshalResponse(ResponseImpl.java:284)
        at com.vmware.vim.vmomi.client.common.impl.ResponseImpl.setResponse(ResponseImpl.java:231)
        at com.vmware.vim.vmomi.client.http.impl.HttpExchangeBase.parseResponse(HttpExchangeBase.java:236)
        at com.vmware.vim.vmomi.client.http.impl.HttpAsyncExchange$1$2.invokeWithinScope(HttpAsyncExchange.java:168)
        at com.vmware.vim.vmomi.client.http.impl.TracingScopedRunnable.run(TracingScopedRunnable.java:24)
        at com.vmware.dr.ui.tools.utilities.ThreadContext.lambda$wrap$10(ThreadContext.java:55)
        at com.vmware.dr.ui.tools.utilities.ThreadContext.execute(ThreadContext.java:209)
        at com.vmware.dr.ui.tools.utilities.ThreadContext.execute(ThreadContext.java:185)
        at com.vmware.dr.ui.tools.utilities.ThreadContext.setupContext(ThreadContext.java:76)
        at com.vmware.dr.ui.tools.utilities.ThreadContext.setupContext(ThreadContext.java:105)
        at com.vmware.dr.ui.tools.utilities.ExecutorUtils.lambda$wrap$6(ExecutorUtils.java:36)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

Environment

VMware Site Recovery Manager 8.x
VMware Live Recovery 9.x

Resolution

Remove com.vmware.vcDr from vCenter MOB. Refer to Cannot remove or disable unwanted plug-ins from vCenter Server and vCenter Server Appliance for removal steps.

Additional Information

Remove SRM and vSphere Replication extensions from the MOB and register again. Only remove the extension of the appliance that is failing to register.

com.vmware.vcHms

com.vmware.vcDr

You might run into the same issue after repointing the VC to a different sso domain - but SRM server did not log anything in /var/log/vmware/srm/drconfig.log