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VR 6.5 to VR 8.5 is declared as End of General Support.
VR 8.3 & 8.4 are currently under End of Technical Guidance. Please read VMware Life Cycle Policies to familiarize yourself with the lifecycle phases.
To maintain your full level of Support and Subscription Services, VMware recommends upgrading to a supported version of VR.
“Maintenance Release” or “Update” means a generally available release of the Software that typically provides maintenance corrections only or high severity bug fixes, designated by means of a change in the digit to the right of the second decimal point (e.g. Software 5.0 >> Software 5.0.1), or for certain Software by a change in the digit of the Update number (e.g., Software 5.0 Update 1
“Major Release” also known as an “Upgrade” means a generally available release of the Software that: (i) contains functional enhancements and extensions; (ii) fixes for high severity and high priority bugs; and (iii) is designated by VMware by a change in the digit to the left of the first decimal point (e.g., Software 5.0 >> Software 6.0)
NOTE: Raising a Severity-1 ticket for a product under Technical Guidance phase is NOT supported. But, you are allowed to raise a low-severity case (severity 2, 3, and 4) & wait until an Engineer contacts you for assistance.
Please check VMware Product Life Cycle Matrix to get the latest information about end of general support & technical guidance phases.