'A general system error occurred: Failed to register VRMS' due to duplicate vSphere Replication roles in vCenter

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

You are unable to Reconfigure vSphere Replication and receive "A general system error occurred: Failed to register VRMS"

ERROR
Operation Failed
A general system error occurred: Failed to register VRMS.
Operation ID: 1a2b3c4d-5e6f-7g8h-9a10-b11c12d13e14
1/13/22, 2:48:35 PM -0700

VR & vCenter logs shows the messages below.

drconfig.log:

--> Exception: vSphere Replication Appliance configuration error:vCenter Server extension configuration problem.
--> Details: Unable to register extension in vCenter Server.
--> [ msgId: com.vmware.vr.config.ext_config_failure; value: null; errorStacktrace : com.vmware.jvsl.cfg.ConfigException: Internal error.
--> at com.vmware.jvsl.cfg.RegisterExtensionCommand.execute(RegisterExtensionCommand.java:153)
--> at com.vmware.hms.config.helper.VcHelper.registerExtension(VcHelper.java:257)
--> at com.vmware.hms.config.VrConfig.expressSetup(VrConfig.java:332)
--> at com.vmware.hms.config.cli.command.ExpressSetup.run(ExpressSetup.java:58)
--> at com.vmware.hms.config.cli.command.CommandBase.run(CommandBase.java:305)
--> at com.vmware.hms.config.cli.App.run(App.java:151)
--> at com.vmware.hms.config.cli.App.main(App.java:209)
--> Caused by: (vim.fault.AlreadyExists) {
--> faultCause = null,
--> faultMessage = null,
--> name = null
--> }

vpxd.log:

2022-01-13T23:07:21.353Z info vpxd[07184] [Originator@6876 sub=vpxLro opID=73d3f128] [VpxLRO] -- BEGIN lro-15188940 -- AuthorizationManager -- vim.AuthorizationManager.updateRole -- 1a2b3c4d-5e6f-7g8h-9a10-b11c12d13e14(1a2b3c4d-5e6f-7g8h-9a10-b11c12d13e14)
2022-01-13T23:07:21.354Z warning vpxd[07184] [Originator@6876 sub=AuthorizeManager opID=73d3f128] Role with name 'HmsCloudAdmin' already exists
2022-01-13T23:07:21.354Z info vpxd[07184] [Originator@6876 sub=vpxLro opID=73d3f128] [VpxLRO] -- FINISH lro-15188940
2022-01-13T23:07:21.354Z info vpxd[07184] [Originator@6876 sub=Default opID=73d3f128] [VpxLRO] -- ERROR lro-15188940 -- AuthorizationManager -- vim.AuthorizationManager.updateRole: vim.
fault.AlreadyExists:
--> Result:
--> (vim.fault.AlreadyExists) {
--> faultCause = (vmodl.MethodFault) null,
--> faultMessage = <unset>,
--> name = <unset>
--> msg = ""
--> }
--> Args:
-->
--> Arg roleId:
--> -1440203378
--> Arg newName:
--> "HmsCloudAdmin" <------------
--> ...
--> ]

Note:  The details of the duplicate role may vary, but will always contain 'Hms'.  The name of the role will be the value under 'newName'.

Environment

VMware vSphere Replication 8.x

Cause

Duplicate VRM roles present in the ELM group.

Resolution

• Locate and remove the duplicate role - To identify the correct one to remove, check the 'Usage' of the role and delete the role which is not in use

 

 

NOTE: vSphere Replication 9.X also includes a "HmsDpxAgentUser" role:

• Reconfigure vSphere Replication.