In NSX-v, the 'Upgrade Coordinator' fails with 'Internal server error'
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In NSX-v, the 'Upgrade Coordinator' fails with 'Internal server error'

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Article ID: 312651

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Updated On:

Products

VMware NSX

Issue/Introduction

Symptoms:
  • The NSX-V Manager UI will failed to load 'Upgrade' pane/page with an error 'Internal server error has occurred'. 
  • Users cannot perform a 'one click' upgrade or plan and start an upgrade from 'Upgrade' navigation page
  • Issue is observed in upgrades to 6.4.5 and later
  • Stale agency IDs exists from old NSX-v versions
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Environment

VMware NSX for vSphere 6.4.x
VMware NSX Data Center for vSphere 6.4 Extended Support

Cause

The issue is caused by stale deployment units that exist in the NSX-v.
The corresponding agency will still be present in the EAM MOB in VC.
As a result, the Upgrade Co-ordinator would be unable to load available 'Clusters' along with other inventory collection, where some of the clusters were non-existent any more, but their agencies still exist.

Resolution

Currently there is no resolution to this issue.

Should you have encountered this issue and have extended support for NSX-v, please raise a support request under VMware NSX for vSphere.


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