Symptoms:
- You have recently tried to deactivate/detach the NSX Manager cluster.
- You have recently replaced one or more of your Local Manager nodes.
- Local Managers (LM) show Unknown State from Global Manager UI.
- All services on Global Manager show as stable.
- There is no functional impact of the Local Managers.
- Entries similar to the below will be seen on the Local NSX Manager due to the cluster deactivation failure:
/var/log/nsx-audit.log
2023-03-31T11:57:33.744Z nsxmgr-01 NSX 17233 - [nsx@6876 comp="nsx-manager" subcomp="cli" username="admin" level="INFO" audit="true"] CMD: detach node f0ae0142-3f4a-ba76-b101-ba0abb2d7ad3 (duration: 238.572s), Operation status: CMD_EXECUTED_WITH_ERROR_RESULT
var/log/nvpapi/api_access.log
2023-03-31T12:39:21.727Z INFO admin 'POST /api/v1/cluster-manager?action=deactivate_cluster' 500 414 "" "" 380.904066
var/log/nvpapi/api_server.log
2023-03-31T12:33:00.824Z napi.root.node.cluster INFO DeactivateCluster called.
2023-03-31T12:39:21.726Z napi.root.cluster.cbm_response ERROR Error getting status for DeactivateCluster request, error_code 0, additional_info: [CBM238] Failed to deregister MPA with MP. Please make sure MP is stable, before retrying.
- In the Local NSX Manager support bundle, the desired_state_manager.json may contain entries you indicating that the control cluster status is in an unknown state.
"node_status": {
"control_cluster_status": {
"control_cluster_status": "UNKNOWN",
"mgmt_connection_status": {
"connectivity_status": "CONNECTED"
<SNIP for readability>
"host_msg_client_info": {
"account_name": "cvn-ccp-e040b066-xxxx-xxxx-xxxx-900a6bfadabc"
},
"mpa_msg_client_info": {
"account_name": "cvn-mp-mpa-9ca4a62b-xxxx-xxxx-xxxx-f02bdfe441f6"
},
"type": "ControllerClusterRoleConfig"
}
},