NTP service fails to start after new install of Aria Operations for Networks
Article ID: 312589
Updated On:
Products
Issue/Introduction
The NTP service fails to start after a new install of Aria Operations for Networks Platform or Collector. During bootup will see messages "NTP is NOT-IN-SYNC".
Attempts to manually start NTP service will fail with "Failed to start ntp.service: Unit ntp.service not found".
Running "ntp show" will show configured NTP server with a keyword "nts".
Environment
Aria Operations for Networks 6.13.0
Aria Operations for Networks 6.14.0
Aria Operations for Networks 6.14.1
Cause
The "Secure NTP Server" option was chosen during the deployment phase, but the designated NTP server doesn't support a security feature.
Resolution
If secure NTP was selected during setup then "ntp show" and /etc/ntp.conf will have a line with keyword “nts”.
During deployment, if secure NTP is not supported then when asked to "Configure NTP or secure NTP", type "n".
To resolve issue:
1. Ssh to Networks Collector appliance as a user "support".
2. Change user to Ubuntu user by typing "ub".
(cli) ub
3. Edit /etc/ntp.conf, at the end of the file remove keyword “nts”, and save file.
ubuntu@vrni:~$ vi /etc/ntp.conf
ubuntu@vrni:~$ cat /etc/ntp.conf
4. Login to Networks Collector appliance as a user "consoleuser" and sync NTP server.
(cli) ntp sync
(cli) ntp show
Additional Information
Failure to resolve this issue can lead to time drift between cluster nodes
Installing VMware Aria Operations for Networks VMware Aria Operations for Networks:
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