Telegraf agent installation fails with "Install Failed" and "Bootstrap failed with Timeout, but no error messages found on VM" errors in UI
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Telegraf agent installation fails with "Install Failed" and "Bootstrap failed with Timeout, but no error messages found on VM" errors in UI

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Article ID: 312521

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • Installation fails with errors "Install Failed" and "Bootstrap failed with Timeout, but no error messages found on VM."
  • UI error: "Bootstrap failed with Timeout, but no error messages found on VM."
  • /tmp/vmware-root_xxxx-xxxxxxxxxx/VMware-UCP_Bootstrap_Scriptsvmware10/uaf_bootstrap.log Log file error in Linux VM: "bash: /tmp/vmware-root_xxxx-xxxxxxxxxx/VMware-UCP_Bootstrap_Scriptsvmware10/uaf-bootstrap.sh: Permission denied"

Environment

  • Aria Operations 8.x

Cause

  • Incorrect permission for /tmp directory (noexec) prevented execution of the bootstrap script.

Resolution

Verify the permission of /tmp directory:

  • Use the 'findmnt -n -o OPTIONS /tmp' or 'mount' command to verify current permissions of the /tmp direcroty.

 

If /tmp has 'noexec' permission then change /tmp permission from 'noexec' to 'exec':

  • Execute the 'mount -o remount,exec /tmp' command to update or change /tmp permission from 'noexec' to 'exec' and use the findmnt command to verify the changes.

  • The 'noexec' permission is not listed which means the /tmp directory has 'exec' permission.
  • Restart the daemon service using 'systemctl daemon-reload' command.
  • If the service restart does not reflect the 'exec' permission in /etc/fstab for /tmp then Reboot the VM for changes to take effect.

 

OR

 

  • Backup the fstab file using "cp /etc/fstab /etc/fstab.bak" command and Edit /etc/fstab and remove the 'noexec' option and add 'exec' for the /tmp mount point.
  • Restart the daemon service using 'systemctl daemon-reload' command.
  • If the service restart does not reflect the exec permission in /etc/fstab for /tmp then Reboot the VM for changes to take effect.

 

Reinstall Telegraf agent:

  • Remove older Telegraf instances from /tmp and /opt directories (if any) of the Linux VM where telegraf installation attempt was made.
  • Reattempt installation from Aria Operations UI.

Additional Information

Aria Operations (Formerly vRops) Documentation:


Impact/Risks:

  • Inability to collect metrics and insights from affected Linux VMs.
  • Potential impact on monitoring and troubleshooting capabilities.