[VMC on AWS] Collecting and Uploading the vCenter Cloud Gateway log bundle

Products

• VMware Cloud on AWS

Issue/Introduction

To provide the steps to collect the vCenter Cloud Gateway log bundle and upload them to a service request (SR).

Symptoms:
The vCenter Cloud Gateway log bundle may be required for investigation into an issue.

Resolution

Collecting a support bundle from the vCenter Cloud Gateway using a web browser

1. Open a web browser and navigate to https://Cloud-Gateway-Address:443/appliance/support-bundle
2. When prompted for credentials, use the root credentials set during deployment. 
3. The log bundle download will automatically begin.

Collecting a support bundle from the vCenter Cloud Gateway using command line

1. Open a console or SSH session to the vCenter Cloud Gateway. 
2. Log in with the root credentials. 
3. If prompted to enable shell, type shell.set --enabled true and press Enter.
4. Type shell and press Enter.
5. Run the command vc-support -l to export the log bundle to /storage/log/.

To upload the logs to an SR, follow the steps documented in this VMware KB: Uploading diagnostic information for VMware by Broadcom