How to troubleshoot serviceinstance health status down with solution status down

Products

• VMware vDefend Firewall

Issue/Introduction

This article is aimed to help troubleshoot solution status down for NSX-T service deployment.

• After service deployment completed, you noticed some service instances showing deployment status successful while runtime status down
• Detailed status shows SOLUTION STATUS DOWN

Environment

VMware NSX-T Data Center

Resolution

• Check /var/run/muxconfig.xml contains correct listening IP and port info.

Refer to sample file at Sample muxconfig.xml File

• Verify mux service status

/etc/init.d/nsx-context-mux status

• Make sure ESXi opened firewall for port 48651 - 48666 by examine Mux-Ruleset.xml

/etc/vmware/firewall/Mux-Ruleset.xml

• Make sure vmk has correctly configured IP address 169.254.1.2

esxcli network ip interface ipv4 get

• Check mux to SVM network connections

esxcli network ip connection list | grep mux

• Check ESXi vmk to SVM network connections

nc -vz <SVM solution IP> <port>

• Access to SVM and run relevant network connectivity check and view logs per below documentation.

NSX Guest Introspection Platform SDK EPSecLib