Announcement: End of Support Life for VMware VeloCloud SD-WAN Release 4.x
Article ID: 312382
Updated On:
Products
Issue/Introduction
Updated September 4th, 2024
Many of the releases in the VMware VeloCloud SD-WAN Release 4.x train have either reached or are approaching the final phase of their Product Lifecycle and will eventually enter into their End of Support Life (EOSL).This article covers Release trains 4.0.x, 4.2.x, 4.3.x, and 4.5.x.
Note: Release 4.1.x and 4.4.x were limited availability releases and were replaced by 4.2.x and 4.5.x respectively. As a result, 4.1.x and 4.4.x are not tracked for product lifecycle purposes.
| Release | End of General Support (EOGS) | End of Technical Guidance (EOTG) |
| 4.0.x VMware SD-WAN Orchestrator, Gateway, and Edge | September 30, 2022 | December 30, 2022 |
| 4.2.x VMware SD-WAN Orchestrator and Gateway | December 31, 2022 | March 30, 2023 |
| 4.2.x VMware SD-WAN Edge | June 30, 2023 | September 30, 2025 |
| 4.3.x VMware SD-WAN Orchestrator and Gateway | June 30, 2023 | September 30, 2023 |
| 4.3.x VMware SD-WAN Edge | June 30, 2023 | September 30, 2025 |
| 4.5.x VMware SD-WAN Orchestrator and Gateway | September 30, 2023 | December 31, 2023 |
| 4.5.x VMware SD-WAN Edge | September 30, 2025 | December 31, 2025 |
Recommended Action: If you are administering SD-WAN components using an affected release 4.x version, please upgrade to a recommended release listed in the KB article VMware SD-WAN Edge Software Versions: Recommended Releases. Upgrading to a supported software version ensures that you will maintain a full level of support.
If you still have questions, contact your support provider for further assistance. If you have support entitlement with VeloCloud, please raise a Support Request.
Environment
VMware Velocloud SD-WAN
Resolution
What actions do I need to take if I am using an SD-WAN component that is using an affected Release 4.x.?
If you are running an affected release 4.x version, please upgrade to a recommended release listed in the KB article VMware SD-WAN Edge Software Versions: Recommended Releases.
What is the impact to an SD-WAN component (Orchestrator, Gateway, or Edge) using an affected 4.x release after EOGS on a VeloCloud-hosted Orchestrator?
There is no adverse impact to any SD-WAN component using an affected Release 4.x that becomes EOGS. The component would continue to use the full SD-WAN service. The only impact is that a component using an EOGS release is ineligible for additional software or security fixes and patches.
Can I create Support Requests for a system component using a Release 4.x that becomes EOTG?
No, VMware will no longer accept Support Requests relating to a Release 4.x version after it is EOTG per the schedule listed above. Customers and partners may continue to use information related to that release on our knowledge base and communities.
Who do I contact if I still have questions?
If you still have questions, contact your support provider for further assistance. If you have support entitlement with VeloCloud, please raise a Support Request.
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