Edge unable to talk to the VCO, or link stats not updating correctly as the Edge time is not current

Products

• VMware SD-WAN by VeloCloud

Issue/Introduction

Symptoms:
- Edge is showing offline in the VMware Orchestrator but no user traffic impact
- Sometimes Edge is online in the VCO but link stats are not updating correctly in the VCO as shown below

Environment

VMware SD-WAN by VeloCloud

Resolution

2.  

Additional Information

1. This issue can cause if the Edge time is not current and reset to very old time. The log timestamp will give an indication of this. - Contact support for more details 

2. The Edge time may be changed to different reasons such as  NTP not working, Edge unable to talk to NTP server or CMOS battery down (this might be a RMA case) - Contact support to confirm.