Announcement: End of Support Life for VMware SD-WAN Release 3.x
Article ID: 312357
Updated On:
Products
VMware SD-WAN by VeloCloud
Issue/Introduction
Updated April, 2023
All of the releases in the VMware SD-WAN Release 3.x train have reached the final phase of their Product Lifecycle and are End of Support Life (EOSL).This article covers Release trains 3.0.x, 3.1.x, 3.2.x, 3.3.x, and 3.4.x.
| Release | End of General Support (EOGS) | End of Technical Guidance (EOTG) |
| 3.0.x/3.1.x VMware SD-WAN Orchestrator, Gateway, and Edge | May 15, 2021 | August 15, 2021 |
| 3.2.x/3.3.x VMware SD-WAN Orchestrator, Gateway, and Edge | December 15, 2021 | March 15, 2022 |
| 3.4.x VMware SD-WAN Orchestrator and Gateway | March 30, 2022 | September 30, 2022 |
| 3.4.x VMware SD-WAN Edge | December 31, 2022 | March 31, 2023 |
To maintain the full level of support, VMware recommends upgrading to a supported version. To learn more about what is included in the General Support and Technical Guidance phases, refer to VMware’s Lifecycle Policies.
Impact after EOGS: For all deployments, no bug fixes or patches will be created, no security fixes or patches will be applied.
Recommended Action: If you are administering SD-WAN components using an affected release 3.x version, please upgrade to a recommended release listed in the KB article VMware SD-WAN Edge Software Versions: Recommended Releases (80741).
For more information on supported releases refer to the SD-WAN product releases in the VMware Lifecycle Product Matrix.
If you still have questions, contact your support provider for further assistance. If you have support entitlement with VMware, please raise a Support Request.
Environment
VMware SD-WAN by VeloCloud
Resolution
What actions do I need to take if I am using an SD-WAN component that is using an affected Release 3.x.?
If you are running an affected release 3.x version, please upgrade to a recommended release listed in the KB article VMware SD-WAN Edge Software Versions: Recommended Releases (80741).
What is the impact to an SD-WAN component (Orchestrator, Gateway, or Edge) using an affected 3.x release after EOGS on a VMware-hosted Orchestrator?
There is no adverse impact to any SD-WAN component using an affected Release 3.x that becomes EOGS. The component would continue to use the full SD-WAN service. The only impact is that a component using an EOGS release is ineligible for additional software or security fixes and patches.
Can I create Support Requests for a system component using a Release 3.x that becomes EOTG?
No, VMware will no longer accept Support Requests relating to a Release 3.x version after it is EOTG per the schedule listed above. Customers and partners may continue to use information related to that release on our knowledge base and communities.
Where do I see the End of Support Life for all versions of VMware SD-WAN software?
You can find the End of Support life for all of VMware's software on the Lifecycle Product Matrix.
Who do I contact if I still have questions?
If you still have questions, contact your support provider for further assistance. If you have support entitlement with VMware, please raise a Support Request.
If you are running an affected release 3.x version, please upgrade to a recommended release listed in the KB article VMware SD-WAN Edge Software Versions: Recommended Releases (80741).
What is the impact to an SD-WAN component (Orchestrator, Gateway, or Edge) using an affected 3.x release after EOGS on a VMware-hosted Orchestrator?
There is no adverse impact to any SD-WAN component using an affected Release 3.x that becomes EOGS. The component would continue to use the full SD-WAN service. The only impact is that a component using an EOGS release is ineligible for additional software or security fixes and patches.
Can I create Support Requests for a system component using a Release 3.x that becomes EOTG?
No, VMware will no longer accept Support Requests relating to a Release 3.x version after it is EOTG per the schedule listed above. Customers and partners may continue to use information related to that release on our knowledge base and communities.
Where do I see the End of Support Life for all versions of VMware SD-WAN software?
You can find the End of Support life for all of VMware's software on the Lifecycle Product Matrix.
Who do I contact if I still have questions?
If you still have questions, contact your support provider for further assistance. If you have support entitlement with VMware, please raise a Support Request.
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