Announcement: End of Availability for Selected VMware Licensing, Support, and CPS Offerings

Products

• VMware

Issue/Introduction

Overview

VMware, now a part of Broadcom, is advancing its efforts to align with Broadcom's standards, aiming to deliver enhanced long-term value to customers and partners. In line with these efforts, we are announcing the End of Availability (EOA) for the following items, effective May 6, 2024: 

• 350M/750M/5G bandwidth tiers (for services SD-WAN, Enhanced Firewall Service, and Regional add-ons)
• SD-WAN Software Orchestrator-Only deployment options
• SD-WAN Work From Home subscriptions
• VMware Edge Intelligence Hardware (Crawler and SFP) 
• Hardware Rental program
• Customer and Partner Success services (CPS)
• Support 
  • VMware SASE Basic/Production/Premier support tiers
  • VMware SASE Carrier Grade Support
  • VMware SD-WAN Hardware Replacement Services

This notification serves to inform you about these upcoming changes and replacement options.

Environment

VMware SD-WAN

Resolution

Purchasing & Licensing Offerings

Current Offering	Description	Replacement	Existing Subscriptions
Bandwidth Tiers 350M / 750M / 5G (for SD-WAN, Enhanced Firewall Service, regional add-ons, etc.)	VMware will reduce bandwidth licensing tiers from 12 tiers to 9 tiers. There are no price changes to remaining tiers.	The next lower or higher bandwidth tier	Existing subscriptions will be honored, and service continued
SD-WAN Software Orchestrator-Only Deployment Options	VMware will no longer offer Software Orchestrator-Only deployment options for Standard and Enterprise editions	VMware will continue to offer Software Orchestrator + Software Gateway options for Standard, Enterprise, and Premium Editions	Existing subscriptions will be honored, and service continued
SD-WAN Work From Home Subscriptions	VMware Work From Home offers (WFH and WFH Pro) for remote workers will be discontinued	Either the new SD-Access service, or the regular SD-WAN per-site subscription	Existing subscriptions will be honored, and service continued
VMware Edge Intelligence Hardware (Crawler and SFP)	VMware Edge Intelligence will transition to a software-only solution. VMware will no longer offer the crawler hardware appliance and SFP hardware.	Virtual crawler for standalone-only deployments or SD-WAN Edge device for SD-WAN + Edge Intelligence deployments	VMware will provide support for Crawler and SFP hardware for 5 years after the end of sale date for customers with an active VMware Edge Intelligence subscription
Hardware Rental Program	Hardware Rental program will no longer be available directly through VMware.	Hardware will be available on a purchase basis. Rental options may be available from third-party providers.	Existing rental subscriptions will be honored.  More information on an opt-in program for conversion of existing rentals to ownership will be provided in the coming weeks.

Customer and Partner Success (CPS)

VMware will no longer offer SASE Customer and Partner Success services (such as Network Optimization Service, Enterprise Optimization Essentials Package, Health Check, Design Review, WAN Analysis Report, ROI - Outage Savings Report, Security Assessment, Dedicated Engineering Services, 8hr/1day/per week and 8hr x 5 days, On Prem Data Connection Setup Service, and Upgrade Benefit Analysis).

Existing entitlements will continue until completion. More information on Broadcom professional services will be provided in the coming weeks.

Support Programs

• VMware SASE S1-Basic, S2-Production, and S3-Premier support tiers will no longer be available and will be replaced by Broadcom Essential Support. Moving forward, all SASE software/SaaS subscriptions will include Broadcom Essential Support. 
  • Existing subscriptions will continue at the purchased support level. 
  • Effective May 6, 2024, the response time for Broadcom Essential Severity 1 cases will be improved to 30 minutes, aligning with the current response times for Production and Premier tiers. For customers or Service Providers with support levels committed independently of price books/SKUs, these contracted support levels will be maintained. Customers/Partners in this category can contact their VMware account managers for further details.
• VMware SASE Carrier Grade Support (CGS): VMware will discontinue offering SASE Carrier Grade Support. Existing subscriptions to SASE Carrier Grade Support will be honored until their respective end of term. Broadcom Advanced Support will replace VMware SASE Carrier Grade Support as the alternative option. More details will be provided in the coming weeks.

VMware SD-WAN Hardware Replacement Services

Service (Current)

Replacement (Broadcom)

Return to Replacement (RTR) Next Business Day Delivery 4-Hour 9x5 Delivery 4-Hour 24x7 Delivery Additional onsite options

VMware hardware replacement services will transition to Broadcom hardware support offerings: Broadcom Standard Standard Plus Advanced Premium Plus The onsite installation service will not be available on May 6, 2024, but may be considered as a future option. Hardware support, which is optional, will be available in various tiers. These new options will replace the current RTR included with hardware purchases.

Existing hardware warranty/replacement services will be honored until the end of term.

Specific SKUs and pricing for the replacement offers indicated above will follow at a later date.

As we convert to the new Broadcom ordering system, the legacy VMware ordering system is planned to freeze at 5pm PST on April 24, 2024 (Any order received after that date will need to be rebooked after May 6, 2024.) All product shipments will end two days prior, on April 22, 2024. The sales team and partners must submit orders as early as possible to avoid de-booking and rebooking. After this transition period, the Broadcom ordering system will become the standard.

We will keep you updated and provide more details in the coming weeks. We apologize for any inconvenience this transition may cause and assure you of our commitment to making this process as smooth as possible for you. Please stay tuned for further communications.