vCenter accounts are in Warning state due to "Certificate Validation Failed" and "Unable to connect to VC" errors

Products

• VMware Aria Suite

Issue/Introduction

• Provide guidance or recommendations to address the "vCenter Collection" issue.
• vCenter integration was in Warning state and when we Edit the vCenter adapter and click on Validate Connection, we see "Wait for response of task 'Test connection' is timed out for collector 'vRealize Operations Manager Collector-Collector name'" error.

Environment

VMware vRealize Operations 8.x

Aria Operations 8.x

Cause

• vCenter SSL Certificates were not available in Aria Operations.
• Validate Connection was throwing "Wait for response of task 'Test connection' is timed out for collector 'vRealize Operations Manager Collector-Collector name'" error due to connection issues with vCenter and due to Aria Operations Collector.

Resolution

• Ensure that Port 443 is enabled bi-directionally between Aria Operations and vCenter. (Test connectivity using curl -v telnet://<IP Address>:443 command)
• Change Collector node for vCenter to Replica or other Node and the Test Connection should be successful.
• New vCenter SSL Certificate will also be imported in Aria Operations.

Additional Information

• Data Collection will be in stopped state for the vCenter adapters and upon validating the connection, it fails.