"Error while running post-install scripts" while upgrading vRealize Automation Appliances

Products

VMware Aria Suite

Issue/Introduction

Symptoms:

When upgrading vRealize Automation appliances you may experience failures related to duplicates in the database for the vRealize Orchestrator service.
The failure shown in the UI will be similar to the following:

Failed to install updates(Error while running post-install scripts)
VA-check: finished
Pre-install: failed
Post-install: failed
Update failed (code 0-2). Check logs in /opt/vmware/var/log/vami or retry update later.

The errors listed in /var/log/bootstrap/preupdate.log will include:

2018-09-27 18:53:23+00:00 /etc/bootstrap/preupdate.d/00-00-02-check-vro-duplicates starting...

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Environment

VMware vRealize Automation 7.5.x
VMware vRealize Automation 7.6.x

Resolution

This issue is resolved in VMware vRealize Automation 7.6, available at Broadcom Downloads.

Workaround:

Important: Before proceeding ensure that you have backup of the environment.

Download the attached zip file (vco-cfg-cli-7.5.0.24754-10044198) and extract the contents.

Copy the vco-cfg-cli-7.5.0.24754-10044198.rpm file to a directory on vRealize Automation primary appliance.

Install the package using the command:

rpm -hiv vco-cfg-cli-7.5.0.24754-10044198.rpm

Run the command:

/usr/lib/vco-cli/bin/vro-configure.sh db-validate

Note: The following queries can be used to check the same:

select * from (

select categoryid, name, count(*)-1, 'vmo_configelement' as type from vmo_configelement group by categoryid, name having count(*) > 1
union
select parentcategoryid, name, count(*)-1, 'vmo_configelementcategory' as type from vmo_configelementcategory group by parentcategoryid, name having count(*) > 1
union
select elementid, '' as name, count(*)-1, 'vmo_configelementcontent' as type from vmo_configelementcontent group by elementid having count(*) > 1
union
select '' as id, name, count(*)-1, 'vmo_package' as type from vmo_package group by name having count(*) > 1
union
select packageid, '' as name, count(*)-1, 'vmo_packagecontent' as type from vmo_packagecontent group by packageid having count(*) > 1
union
select policyid, '' as name, count(*)-1, 'vmo_policycontent' as type from vmo_policycontent group by policyid having count(*) > 1
union
select categoryid, name, count(*)-1, 'vmo_resourceelement' as type from vmo_resourceelement group by categoryid, name having count(*) > 1
union
select elementid, '' as name, count(*)-1, 'vmo_resourceelementcontent' as type from vmo_resourceelementcontent group by elementid having count(*) > 1
union
select scriptmodulecategoryid, name, count(*)-1, 'vmo_scriptmodule' as type from vmo_scriptmodule group by scriptmodulecategoryid, name having count(*) > 1
union
select '' as id, name, count(*)-1, 'vmo_scriptmodulecategory' as type from vmo_scriptmodulecategory group by name having count(*) > 1
union
select scriptmoduleid, '' as name, count(*)-1, 'vmo_scriptmodulecontent' as type from vmo_scriptmodulecontent group by scriptmoduleid having count(*) > 1
union
select dunesobjectid, version, count(*)-1, 'vmo_versionhistorycontent' as type from vmo_versionhistorycontent group by dunesobjectid, version having count(*) > 1
union
select workflowid, '' as name, count(*)-1, 'vmo_workflowcontent' as type from vmo_workflowcontent group by workflowid having count(*) > 1

) as u;

Copy the list of duplicate entries (focused on id and name) for reference.

Connect to the postgres database using the command:

su postgres /opt/vmware/vpostgres/current/bin/psql vcac

Run the following command(s) by referencing the correct ID and NAME from step 4 to remove one of each of the duplicate entries (it doesn't matter which is removed):

delete from vmo_resourceelement where categoryid = '<UUID_1>' and name = ‘de_DE.properties;

delete from vmo_configelement where categoryid = '<UUID_1>' and name = ‘de_DE.properties';

Exit the postgres command using: \q

Re-run the command to ensure you have no further duplicates:

/usr/lib/vco-cli/bin/vro-configure.sh db-validate

The command does not need database configuration update.

8. Create additional backups/snapshots and retry your vRealize Automation upgrade.

Attachments

60453_1_vco-cfg-cli-7.5.0.24754-10044198 get_app