VMware Aria Operations Management Pack for Aria Automation Orchestrator Connection Issue
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VMware Aria Operations Management Pack for Aria Automation Orchestrator Connection Issue

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Article ID: 312249

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Updated On:

Products

VMware Aria Suite

Issue/Introduction

  • Unable to configure the VMware Aria Operations Management Pack for VMware Aria Automation Orchestrator (Aria Automation Orchestrator Orchestrator MP).
  • Validation connection in Aria Operations fails with the error "Cannot complete login due to an incorrect user name or password".



Environment

  • Aria Operations 8.x

Cause

  • Incomplete Basic Authentication configuration: Although the "com.vmware.o11n.sso.basic-authentication.enabled" system property was not set, additional Aria Automation Orchestrator configuration steps might be required for full Basic Authentication enablement.
  • The "Orchestrator Administrator" role: The Aria Automation user requires specific permissions within Aria Automation, notably the "Orchestrator Administrator" role, to access the Management Pack and trigger workflows.

Resolution

  • Enable Aria Automation Orchestrator Basic Authentication: Set the "com.vmware.o11n.sso.basic-authentication.enabled" system property to 'true' in Aria Automation Orchestrator using below Steps:
    • Login to vRO (https://vRA-FQDN/vco) > Control Center > Enter root credentials > Monitor and Control > System Properties > New > Key = com.vmware.o11n.sso.basic-authentication.enabled > Value = true > Add.
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  • Grant appropriate user permissions: Review the permissions of the Aria Automation user within Aria Automation Orchestrator and Aria Automation. Ensure the Aria Automation user has the "Orchestrator Administrator" role in Aria Automation > IDENTITY & ACCESS MANAGEMENT > Active Users.
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  • Review Management Pack configuration: Verify the Management Pack configuration within Aria Operations for any potential errors or missing settings. Consult the Management Pack documentation for specific setup requirements.


Additional Information