The bootstrap file is not downloaded when installing the Application Monitoring agent for vRealize Operations

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Despite all conditions being met, the uaf-bootstrap-laucher.bat file is not downloaded on UAC enabled Windows machines using script-based installation

Environment

VMware vRealize Operations 8.x

Resolution

This issue is resolved in vRealize Operations 8.6, which can be downloaded through Customer Connect.

Workaround:
This is a known issue affecting vRealize Operations versions 8.2-8.5. To workaround the issue in these versions:

1. SSH to the Application Remote Collector (or Cloud Proxy) as root
2. Navigate to the configuration scripts directory

cd /ucp/ucp-config-scripts

3. Use a text editor to open the ucp-minion-generate-download-bundle.sh file
4. Locate the section titled  "Windows" 
5. For versions 8.2 and 8.3, add the following line to the "elif" block:

cp /ucp/ucpapis/ucp-config-scripts/guest-network/client/uaf-bootstrap-launcher.bat /ucp/ssl/$MINION_ID/full_download

Note: After adding the above line, the "elif" block should look like the beneath

    elif [ "$OS_TYPE" == "Windows" ]; then
        cp /ucp/ucpapis/ucp-config-scripts/guest-network/client/uaf-bootstrap-launcher.bat /ucp/ssl/$MINION_ID/full_download
        cp /ucp/ucpapis/ucp-config-scripts/guest-network/client/uaf-bootstrap.bat /ucp/ssl/$MINION_ID/full_download
        cp /ucp/ucpapis/ucp-config-scripts/guest-network/client/wget.exe /ucp/ssl/$MINION_ID/full_download
    fi
For versions 8.4 and 8.5, add add the following line to the "elif" block:

cp /ucp/ucp-config-scripts/guest-network/client/uaf-bootstrap-launcher.bat /ucp/ssl/$MINION_ID/full_download

Note: After adding the above line, the "elif" block should look like the beneath

    elif [ “$OS_TYPE” == “Windows” ]; then
        cp /ucp/ucp-config-scripts/guest-network/client/uaf-bootstrap-launcher.bat /ucp/ssl/$MINION_ID/full_download
        cp /ucp/ucp-config-scripts/guest-network/client/uaf-bootstrap.bat /ucp/ssl/$MINION_ID/full_download
        cp /ucp/ucp-config-scripts/guest-network/client/wget.exe /ucp/ssl/$MINION_ID/full_download
    fi

5. Save and exit the file
6. Change to the ssl directory

cd /ucp/ssl

7. Remove files ending with Endpoint <vmmor>

Example: 
<UUID_1>_vm-96.zip
Full_<UUID_1>_vm-96.zip

(where vm-96 is the vmmor of the Endpoint VM)
 

Note: The vmmor can be determined in different ways. One easy way is to go to Inventory and locate the VM, then enable the "VM Entity Object ID" identifier

8. After performing the above steps. Install the agent using the download.ps1 script (attached to this article). The uaf-bootstrap-launcher.bat file will be downloaded.
9. Run the following command in powershell with administrator access to install the agent

Execute 'cmd /c uaf-bootstrap-launcher.bat > uaf_bootstrap.log 2>&1'

10. View the results from uaf_bootstrap.log (created in the location where the bat was run from), and verify the status of the agent installation from the Agent Status and Last Operation Status columns in the Manage Agents tab.