[INTERNAL] SDDC Manager restore fails after upgrade using Async Patch tool
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Article ID: 312074
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Updated On:
Products
VMware Cloud Foundation
Issue/Introduction
This article will help users to unblock this issue with the help of GSS.
Symptoms:
SDDC-Manager restore operation fails at sub-task ExtractSDDCManagerBackup with error "Extracting SDDC Manager backup file operation failed, SDDC Manager lcm version verification failed".
Environment
Vmware Cloud Foundation 4.5.1 VMware Cloud Foundation 4.x
Cause
When SDDC-Manager is upgraded using the Async Patch tool, the new SDDC-Manager version is not updated in the inventory. So, the SDDC-Manager ova location that we provide in the metadata.json file still points to the previous SDDC-Manager version. Because of this, the restore failed at the SDDC-Manager services version check as the SDDC-Manager services versions are not matched.
Resolution
Currently there is no resolution.
Workaround: Use the right SDDC-Manager ova to restore the SDDC-Manager.
Follow the below steps:
Find the vcf-appliances patch release GA build that was used to upgrade the SDDC-Manager using the Async Patch tool.
To restore the SDDC-Manager, use the SDDC-Manager ova from the above build.