Post vCenter Upgrade to 8.0U2, SPS service account does not belong to Administrators group.

Products

• VMware vSphere ESXi

Issue/Introduction

This article will helps users when  this issue occurs, users failed to perform vcenter operations until SPS service account belongs to Administrators group.

Symptoms:

User unable to perform OVA/OVF deployment and other vcenter operations.

Error Log :

sps.log : /storage/log/vmware/vmware-sps/sps.log

Failure since SPS service account does not belong to Administrators group.

2023-10-06T04:08:37.095Z [main] ERROR opId=sps-Main-565273-239 com.vmware.vim.storage.common.serviceclient.vpxd.impl.VpxdClientImpl - Failed to retrieve service content
2023-10-06T04:08:37.095Z [main] ERROR opId=sps-Main-565273-239 com.vmware.vim.storage.common.task.retry.CallableRetryDecorator - Caught exception -
com.vmware.vim.storage.common.serviceclient.vpxd.VpxdException: Error occurred while retrieving service content
        at com.vmware.vim.storage.common.serviceclient.vpxd.VpxdException.fromEx(VpxdException.java:53) ~[storage-commons-1.0.jar:?]
        at com.vmware.vim.storage.common.serviceclient.vpxd.impl.VpxdClientImpl.checkAndLoadServiceInstanceContent(VpxdClientImpl.java:124) ~[storage-commons-1.0.jar:?]
        at com.vmware.vim.storage.common.serviceclient.vpxd.impl.VpxdClientImpl.loginByToken(VpxdClientImpl.java:158) ~[storage-commons-1.0.jar:?]
 

Environment

VMware vSphere ESXi 8.0.x

Cause

When the first vCenter is upgraded to the 8.0U2 target (which has the fix) and other vCenter partners in the ELM remain at 7.x release versions (which doesn't have the fix) will encounter this issue.

Resolution

This issue has been fixed on 70p09 and later releases.

Workaround:

Follow the below steps:

1. rm /var/cache/svcaccounts/sps/.sps

2. vmon-cli --restart sps