nsx-message-bus service is stopped and unable to start
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nsx-message-bus service is stopped and unable to start

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Article ID: 311853

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Updated On:

Products

VMware NSX VMware Aria Suite

Issue/Introduction

Symptoms:
VMware Aria Operations is reporting alarms for nsx-message-bus ,message coordinator and SNMP services for NSX-T  below is an example of the alerts received in Aria operations:

NSX Management service has failed 
Management service monitor runtime state has failed

When you open Console/SSH to the NSX manager node, run command "get service nsx-message-bus"  which shows this service is stopped

Environment

VMware NSX-T Data Center 3.x
VMware NSX-T Data Center 4.x
VMware NSX-T Data Center

Aria Operations 8.12 and later

Resolution

The nsx-message-bus service has been deprecated starting from NSX-T Data Center 3.0.

Please refer to doc below

  • nsx-message-bus: This service is not used in NSX-T Data Center 3.0 and later.

https://docs.vmware.com/en/VMware-NSX-T-Data-Center/3.0/installation/GUID-FA0ABBBD-34D8-4DA9-882D-085E7E0D269E.html

To prevent the alert from triggering in Aria Operations you will need to exclude the services from monitoring on the adapter instance(s)

In Aria operations 8.12 navigate to Data Sources > Integrations > Locate NSX-T adapter instance > Edit the adapter instance configuration > Click on Advanced Settings > Navigate to Exclude Services from monitoring > Select nsx-message-bus ,message coordinator and SNMP 

In Aria Operations 8.18 navigate to Administrations > Integrations > Locate NSX-T adapter instance > Edit the adapter instance configuration > Click on Advanced Settings > Navigate to Exclude Services from monitoring > Select nsx-message-bus ,message coordinator and SNMP

Additional Information

Impact/Risks:

There is no operational impact because this nsx-message-bus service is no longer used from NSX-T Data Center 3.0 and later.