IX Migration failing - Error syncing firmware configuration

Products

• VMware HCX

Issue/Introduction

Symptoms:
IX appliances are unable to perform any migration.

The following error is observed from the IX appliance vpxa log

Agent unable to save configuration to disk: Error syncing firmware configuration: Fault cause: vmodl.fault.NotSupported '

The following error is observed from the IX appliance hbr log where NFC connection are getting destroyed and hearbeat failed with detected dead connection.

<timestamp> info hbrsrv[13138] [Originator@6876 sub=StorageManager groupID=VRID-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx opID=hsl-1fd3913c] Running destructor for NFC connection to host-xxxxx.

<timestamp> info hbrsrv[13138] [Originator@6876 sub=StorageManager groupID=VRID-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx opID=hsl-1fd3913c] Destroying NFC connection to host-xxxxx.

[...]

<timestamp> info hbrsrv[13138] [Originator@6876 sub=Host groupID=VRID-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx opID=hsl-1fd3913c] NFC creating session to target: x.x.x.x port: 902

[...]

<timestamp> info hbrsrv[01460] [Originator@6876 sub=StorageManager opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] Enable host host-xxxxx (name=<unset>, addr=<IP>)

<timestamp> info hbrsrv[01460] [Originator@6876 sub=HostCreds opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] Address for host-xxxxx: "<IP>"

<timestamp> info hbrsrv[01460] [Originator@6876 sub=Host opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] Heartbeat handler detected dead connection for agent: host-xxxxx/hostd

<timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] HbrError stack:

<timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] [0] Exception Vmacore::InvalidStateException: No connection (host-xxxxx/hostd)

<timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxx] [1] Heartbeat failed (host-xxxx/hostd)

Cause

This can happen if the IX appliance is unable to communicate to vCenter/ESXi host on port TCP/UDP 902.

Resolution

Please verify if the IX appliance have access to vCenter/ESXi on port TCP/UDP 902. This is required by the VPXA service to perform heartbeat services and other.

https://ports.esp.vmware.com/home/VMware-HCX