HCX-IX Migration failing - Error syncing firmware configuration
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HCX-IX Migration failing - Error syncing firmware configuration

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Article ID: 311834

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Updated On:

Products

VMware HCX

Issue/Introduction

  • HCX-IX appliances are unable to perform any migration.

  • The following error is observed from the HCX-IX appliance /var/log/vmware/vpxd/vpxa.log:
    Agent unable to save configuration to disk: Error syncing firmware configuration: Fault cause: vmodl.fault.NotSupported '

  • The following error is observed from the HCX-IX appliance hbr log where NFC connection are getting destroyed and hearbeat failed with detected dead connection.
    /var/log/vmware/hbrsrv.log
    <timestamp> info hbrsrv[13138] [Originator@6876 sub=StorageManager groupID=VRID-####.### opID=hsl-1fd3913c] Running destructor for NFC connection to host-####.
    <timestamp> info hbrsrv[13138] [Originator@6876 sub=StorageManager groupID=VRID-####.### opID=hsl-1fd3913c] Destroying NFC connection to host-####.
    [...]
    <timestamp> info hbrsrv[13138] [Originator@6876 sub=Host groupID=VRID-####.### opID=hsl-1fd3913c] NFC creating session to target: #.#.#.# port: 902
    [...]
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=StorageManager opID=####.###] Enable host host-#### (name=<unset>, addr=<IP>)
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=HostCreds opID=####.###] Address for host-####: "<IP>"
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=Host opID=####.###] Heartbeat handler detected dead connection for agent: host-####/hostd
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=####.###] HbrError stack:
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=####.###] [0] Exception Vmacore::InvalidStateException: No connection (host-####/hostd)
    <timestamp> info hbrsrv[01460] [Originator@6876 sub=Main opID=####.###] [1] Heartbeat failed (host-####/hostd)



Environment

HCX

Cause

This can happen if the IX appliance is unable to communicate to ESXi host on port TCP/UDP 902.

Resolution

Please verify if the IX appliance have access to vCenter/ESXi on port TCP/UDP 902. This is required by the VPXA service to perform Network File Copy(NFC) , heartbeat services and other.
https://ports.broadcom.com/home/VMware-HCX