Cannot click vSphere Client Security Warning dialog buttons

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

• When logging in with the vSphere Client you see a Security Warning dialog with entries similar to:
  
  An untrusted SSL certificate is installed on "<hostname>" and secure communication cannot be guaranteed. Depending on your security policy, this issue might not represent a security concern. You may need to install a trusted SSL certificate on your server to prevent this warning from appearing.
  
  
• You cannot click any of the dialog buttons or move the dialog window.

Environment

VMware vCenter Server 4.1.x
VMware vCenter Update Manager 4.1.x
VMware vCenter Server 4.0.x
VMware vCenter Update Manager 4.0.x
VMware vCenter Update Manager 5.0.x
VMware vCenter Server 5.0.x

Resolution

This issue occurs if:

• You have a Message of the Day configured for your vCenter Server.
• You have Update Manager installed and have not acknowledged the Security Warning for it.
• You have not acknowledged the Security Warning for your vCenter Server.

This issue occurs if the Update Manager Security Warning is underneath the Security Warning displayed from vCenter Server. Although you cannot view the dialog, it must be canceled before you can proceed.

To cancel the dialog underneath the first Security Warning, press Alt+F4. This cancels the first dialog window (that is not visible) and allows you to acknowledge the Security Warning.

To resolve this issue temporarily, remove the Message of the Day, then add it back after you acknowledge the Security Warnings.

Additional Information

vSphere Client appears frozen when message of the day is set
vSphere Client の [セキュリティ警告] ダイアログのボタンをクリックできない
无法单击 vSphere Client“安全警告”对话框按钮