vCenter Service does not start after restoring to backup/snapshot on vCenter 6.5

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• After restoring from a backup of vCenter, vpxd service does not start.
• In the /var/log/vmware/vpxd/vpxd-*.log file, you see these entries:
  

  YYYY-MM-DDThh:mm:ss.xxxZ warning vpxd[7FDE127CF700] [Originator@6876 sub=Default] Failed to connect socket; <io_obj p:0x00007fdde41c54e0, h:24, <TCP '0.0.0.0:0'>, <TCP '127.0.0.1:10080'>>, e: system:111(Connection refused)
  YYYY-MM-DDThh:mm:ss.xxxZ error vpxd[7FDE2F57B800] [Originator@6876 sub=httpUtil] [HttpUtil::ExecuteRequest] Error in sending request - Connection refused

  
   
• In the /var/log/vmware/vpxd-svcs file, you see entries similar to:
  
  

  YYYY-MM-DDThh:mm:ss.xxxZ [main WARN com.vmware.identity.interop.ldap.LdapErrorChecker opId=] Error received by LDAP client: com.vmware.identity.interop.ldap.OpenLdapClientLibrary, error code: 49
  YYYY-MM-DDThh:mm:ss.xxxZ [main ERROR com.vmware.cis.lotus.LdapUtils opId=] Failed to connect to LDAP; uri: ldap://PSC_FQDN:389
  YYYY-MM-DDThh:mm:ss.xxxZ [main ERROR com.vmware.cis.lotus.LdapConnectionFactory opId=] Failed to get LDAP Connection
  com.vmware.identity.interop.ldap.InvalidCredentialsLdapException:Invalid credentials
  LDAP error [code: 49]

Environment

VMware vSphere ESXi 6.5
VMware Update Manager 6.5
VMware vCenter Server 6.5.x
VMware vCenter Server Appliance 6.5.x

Resolution

To resolve this issue, update the vCenter Server machine account credentials.

 

• VCSA 6.5
  1. Log in to vCenter Server Appliance SSH.
  2. Run this command to log in to shell:
     • shell
  3. Run this command to stop all the vCenter Server services.
     • service-control --stop --all
  4. Run this command to restore the password:
     • vcenter-restore -u administrator -p [e-mail]_password
     • Note: Replace [e-mail] password with the actual password.

• Windows vCenter 6.5
  1. Log in to Windows vCenter Server
  2. Open the command prompt.
     • Navigate to: cd C:\Program Files\VMware\vCenter Server\
  3. Run this command to stop all the vCenter Server services:
     • service-control --stop --all
  4. Run this command to restore the password:
     • vcenter-restore -u administrator -p [e-mail]_password
     • Note: Replace [e-mail]_password with the actual password.