Poor mouse performance on Windows 2008 R2 virtual machine or a Windows 7 virtual machine

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Poor mouse performance on Windows 2008 R2 or Windows 7 virtual machine.
• Mouse movement is not smooth.
• Mouse movement is slow or choppy.

Environment

VMware ESXi 4.0.x Embedded
VMware ESXi 4.1.x Embedded
VMware ESX 4.0.x
VMware vSphere ESXi 5.0
VMware ESXi 4.1.x Installable
VMware ESX 4.1.x
VMware ESXi 4.0.x Installable

Cause

The virtual machine is using the SVGA video driver supplied by VMware Tools. However, it is not the WDDM video driver.

Resolution

Update the driver for the video card to use the WDDM driver that is available when VMware Tools is installed. The virtual machine must be at hardware version 7 or 8 to use the WDDM driver. For additional information, see WDDM and XPDM graphics driver support with ESX 4.x, ESXi 5.x , Workstation 7 and 8, and Fusion 3 and 4 (1016770).

To update the driver for the video card to use the WDDM driver:

1. Right-click the desktop and click Screen resolution.
2. Click Advanced Settings.
3. Click Properties.
4. Click the Driver tab.
5. Click Update Driver.
6. Click Browse my computer for driver software.
7. Enter this location or click Browse and navigate to it:
   
   C:\Program Files\Common Files\VMware\Drivers\wddm_video
   
   
8. Click Next. The driver is installed and you see a screen confirming that Windows has finished installing the driver for VMware SVGA 3D.
9. When prompted, reboot the virtual machine to enable the new video driver.

Additional Information

For additional information about troubleshooting SVGA drivers, see Troubleshooting SVGA drivers installed with VMware Tools on Windows 7 and Windows 2008 running on ESXi/ESX 4.x/5.x (1011709).

Troubleshooting SVGA drivers installed with VMware Tools on Windows 7 and Windows 2008 running on ESXi/ESX 4.x/5.x
WDDM and XPDM graphics driver support with WDDM and XPDM graphics driver support with ESX, ESXi, Workstation and Fusion
Windows 2008 R2 仮想マシンまたは Windows 7 仮想マシンでマウスのパフォーマンスが低下する
在 Windows 2008 R2 虚拟机或 Windows 7 虚拟机上鼠标性能低下