Converter Plugin for VirtualCenter fails to install and rolls back unexpectedly

Products

• VMware
• VMware vCenter Server

Issue/Introduction

Symptoms:

• Converter plugin for VirtualCenter 2.5 fails to install
• You are able to click Download and Install under Plugins in VirtualCenter and installer launches
• Installation of plugin rolls back and fails
• The %temp%/vminst.log file shows the following:
  
  Attempting to launch "D:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Plugins\Converter Enterprise\openssl.exe req -new -x509 -keyout "D:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Plugins\Converter Enterprise\SSL\rui.key" -out "D:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Plugins\Converter Enterprise\SSL\rui.crt" -days 1000 -config "D:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Plugins\Converter Enterprise\rui.cfg""
  
  vieInstUtil: 07/24/08 11:44:21 Create Process failed: 193
  vieInstUtil: 07/24/08 11:44:21 ERROR: Failed to generate SSL keys [0]

Environment

VMware vCenter Server 4.1.x
VMware VirtualCenter 2.5.x
VMware Converter 3.0.x
VMware vCenter Converter 4.2.x

Resolution

Converter plugin for VirtualCenter fails to install because the SSL keys fail to generate.

To resolve this issue, use one of these solutions that best suits your environment.

Solution 1

1. Copy the SSL keys (rui.key and rui.crt) from another machine to this machine. By default, the SSL keys are located at:
   
• Windows Server 2003 – C:\Program Files\VMware\Infrastructure\Virtual Infrastructure Client\Plugins\Converter Enterprise\ssl
• Windows Server 2008 – C:\ProgramData\VMware\VMware vCenter Converter\ssl
  

2. Create the directory on the machine on which you are installing the plugin, if it does not already exist.
3. Retry the installation.

Solution 2

1. Disable any services or applications that may be using openssl.
2. Run a search for ssleay32.dll.
3. Rename the file.
4. Retry the installation.